商务道歉信怎么写？ _问人人知识网

职场商务必备写作模板：英语致歉信怎么写？
在日常工作中难免会犯一些差错，学会正确的补救方法很重要。首先，我们要做的就是致歉。你会写英语致歉信吗？在致歉信中道歉更重要还是提出解决方案更重要？如何在致歉信中表达出自己的歉意让对方欣然接受呢？在本篇文章中，安格英语老师将以两则工作中常见的错误为例，教大家如何写好英语致歉信。
模拟场景一：因发票有误致歉(apologies for an incorrect invoice)dear mr.hunnicutt,we shall send you the correct invoice as soon as poible and make sure that such a mistake will not occur again.please accept my apologies for any inconvenience we have caused. your sincerely,peter gibsonaccounts manager**new words:invoice n.发票breakdown n.故障discount n.折扣
在以上的英语道歉信中首先作者针对出现的问题道歉，并解释了错误产生的原因。随后另起一段提供解决建议，最后礼貌结尾。安格英语老师提示，在写道歉信时，解决问题的目
的应该高于道歉本身。因此，在道歉信中给出解决方案是每一位上班族都要学会的一点。
下面，让我们再来看一则关于国际贸易中因货物质量不符的致歉信：dear mr.black,we acknowledge that there are indeed some discrepancies between the shipping instructions and the actual shipment.therefore, there will be a shortage in your may shipment. we are very sorry for causing you so much trouble in your monthly reports.efforts are now being made to establish procedures that will alleviate this situation.your cooperation and patience in these respects would be greatly appreciated.sincerely yours,oliver leeaistant manager**new words:acknowledge v.承认，告知已收到discrepancy n.差异
shipping instruction 装运说明shipment n.装运procedure n.程序
alleviate v.减轻，缓和
看完这一则道歉信后，相信大多数人已经心里有数道歉信该如何写了，简单来说就是承认错误-提出方案-礼貌结尾的三部曲。下面，安格英语老师提供了一些在道歉时可以用上的句型：i am very sorry for ?..,but please believe me i had no intention of bothering you. i am sorry that i did not check the goods before dispatch(派遣). i apologize for forgetting the appointment we had made. please forgive us for the delay. i personally want to extend an apology to you for ?i hope you will excuse/forgive me for ?. may i offer you my sincere apologies for ??please accept our sincere apologies for ?. 更多职场商务必备写作模板可参考：安格英语学习网站apologize letter __ busine english_ by lqydear sir or madam,i’m writing this letter to apologize to you.i’m so sorry that we made a mistake about the shipment of vacuum cleaners. those vacuum cleaners we sent to you were meant to be sent to european countries, but as the old worker was retired, the new one wasn’t so experienced.besides, the model number and the price of goods in march and july are so similar that the worker mistaken them. i do apologize for any inconvenience this may cause you and i will try my best to avoid the same accident happening again.篇3：道歉信英文模板及翻译dear_____,i am writing this letter to expre my apology that ______________. i feel terribly sorry about this. once again, i am very sorry for any inconvenience caused.i will be really appreciated if you can accept my apologies and understand my situation. yours sincerely_________亲爱的_____，（对方姓名）